Subscription Policy

Last Updated: 21 June 2025

1. Overview

Moonlight Horoscope offers premium subscription services that provide enhanced astrological features and content. This Subscription Policy explains the terms and conditions governing your subscription to our premium services.

2. Subscription Plans

3. Premium Features

Your subscription includes access to:

• Expert AI Astrologers: 50 messages per day with 4 specialized AI astrology advisors (Daily Mystic, Natal Guide, Love Oracle, Transit Advisor)
• Advanced Compatibility: Detailed compatibility reports and astrological aspect analysis
• Extended Forecasts: Tomorrow's horoscope and extended astrological predictions
• Comprehensive Events: Access to all upcoming astrological events and their impacts

4. Auto-Renewal Terms

• Subscriptions automatically renew at the end of each billing period
• You will be charged the current subscription price for the renewal period
• Renewal charges occur within 24 hours prior to the end of the current period
• The subscription continues until cancelled by you
• You will receive a confirmation of renewal charges via email from Apple

5. Payment Processing

• Payment is processed through Apple's App Store and charged to your Apple ID account
• You must have a valid payment method associated with your account
• If payment fails, your subscription may be suspended or cancelled
• We do not store or process payment information directly

6. Free Trial (If Applicable)

When offered, free trials provide:

• Full access to premium features during the trial period
• Automatic conversion to paid subscription unless cancelled before trial ends
• Cancellation must occur at least 24 hours before trial expiration to avoid charges
• Only one free trial per user across all subscription types
• Trial availability may vary and is subject to change

7. Subscription Management

How to Cancel Your Subscription:

For iOS (iPhone/iPad):

1. Open Settings app
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find "Moonlight Horoscope" and tap it
5. Tap "Cancel Subscription"

8. Cancellation Policy

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• You retain access to premium features until the end of the paid period
• No partial refunds are provided for unused portions of the billing period
• Upon cancellation, your account reverts to the free version with limited features
• You can resubscribe at any time through the app

9. Refund Policy

• All refund requests must be submitted through Apple App Store
• We do not process refunds directly
• Refunds are subject to Apple's refund policy
• Typical refund eligibility includes technical issues, accidental purchases, or billing errors
• Refund decisions are made solely by Apple

How to Request a Refund:

For iOS:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Moonlight Horoscope purchase
4. Select "Report a Problem" and follow the instructions

10. Price Changes

• Subscription prices may change from time to time
• Price changes will not affect your current subscription period
• You will be notified of price changes before your next renewal
• New prices apply to new subscribers and renewals after the notification period
• You may cancel before the price change takes effect

11. Subscription Sharing and Transfer

• Subscriptions are personal and non-transferable
• You may not share your account credentials with others
• Family sharing (where available) follows Apple's family sharing policies
• Each user must have their own account for personalized astrological content

12. Technical Requirements

• Active internet connection required for premium features
• Compatible device with supported operating system version
• Sufficient storage space for app updates
• Valid App Store account

13. Service Availability

• We strive to provide 99.9% uptime for our services
• Scheduled maintenance will be announced in advance when possible
• No compensation is provided for temporary service interruptions
• Premium features require internet connectivity

14. Data and Personalization

• Your astrological profile data is used to provide personalized content
• Subscription status is linked to your device's App Store account
• Premium content and calculations are stored securely
• Data usage follows our Privacy Policy

15. Customer Support

For subscription-related questions or issues:

• Check the FAQ section in the app
• Contact us through the app's support feature
• Email us at contact@moonlight-horoscope.com
• For billing issues, contact Apple support directly

16. Promotions and Discounts

• Promotional offers may be available from time to time
• Discount eligibility may vary by region and user status
• Promotional pricing applies only to the specified period
• Regular pricing resumes after promotional period ends
• Only one promotional offer per user account

17. Compliance with Store Policies

This subscription service complies with:

• Apple App Store Review Guidelines
• Platform-specific subscription requirements
• Regional consumer protection laws

18. Changes to This Policy

• We may update this Subscription Policy from time to time
• Changes will be posted in the app and on our website
• Significant changes will be communicated via in-app notification
• Continued use after changes constitutes acceptance

19. Governing Law

This Subscription Policy is governed by the laws of Romania and the terms of service of the Apple App Store.