Support Center

Q: Why do I need to provide my exact birth time?

A: Your birth time is crucial for accurate astrological calculations. Even a few minutes can change your Ascendant sign and house cusps, significantly affecting your birth chart and personalized readings. If you don't know your exact time, you can use 12:00 PM as an approximation, but results will be less precise.

Q: How accurate are the astrological calculations?

A: Our app uses NASA-accurate astronomical calculations to ensure extremely precise planetary positions and astrological aspects. The same level of precision used by professional astronomers and astrologers worldwide for the most accurate birth chart calculations possible.

Q: Can I change my birth information after creating my profile?

A: To change your birth information, you'll need to delete your current profile and create a new one. Go to Settings → Delete Profile, then set up a new profile with your correct birth details. This ensures accurate astrological calculations for your new birth chart.

Q: What's the difference between Sun Sign, Moon Sign, and Ascendant?

A:

• Sun Sign: Your core personality and ego (based on birth date)
• Moon Sign: Your emotional nature and inner self (requires birth time)
• Ascendant/Rising Sign: How others perceive you and your life approach (requires exact birth time and location)

Q: Why can't I access certain features?

A: Some advanced features require a premium subscription, including:

• AI Astrology Advisors (50 messages/day with 4 specialized consultants)
• Detailed compatibility reports
• Tomorrow's horoscope
• Extended astrological events

You can upgrade in the app's subscription section.

Q: How do compatibility reports work?

A: Compatibility analysis compares birth charts between two people, examining planetary aspects, elemental harmony, and astrological house overlays. Both users need to have complete birth information for accurate results.

Managing Your Subscription

To Cancel Your Subscription (iOS):

1. Open Settings on your iPhone/iPad
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find "Moonlight Horoscope" and tap it
5. Tap "Cancel Subscription"

Important: Deleting the app does not cancel your subscription!

Subscription Issues

Subscription not working after purchase?

• Force-close and reopen the app
• Check your internet connection
• Restart your device
• Verify the purchase completed in App Store - Account - Purchase History

Refund Requests

All refunds must be requested through Apple:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Moonlight Horoscope purchase
4. Select "Report a Problem" and follow instructions

App Crashes or Won't Open

1. Force close the app and reopen it
2. Restart your device
3. Update to the latest app version
4. Check storage - ensure you have at least 500MB free space
5. If problem persists, contact support with your device model and iOS version

Data Not Loading

• Check your internet connection (WiFi or cellular)
• Try switching between WiFi and cellular data
• Close and reopen the app
• Check if there are app updates available

Birth Chart Not Generating

• Ensure all birth information is complete (date, time, location)
• Check that your birth city was found correctly
• Try selecting your birth location again
• Verify your internet connection

Login/Authentication Issues

• The app uses device-based authentication
• Your data is automatically restored when reinstalling on the same device
• Data transfer between devices is not currently supported